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🌿 Pukka Pure – Terms & Conditions

Welcome to Pukka Pure! We want every experience with us to be smooth, transparent, and enjoyable. These Terms & Conditions are here to clarify how things work when you shop with us, so everything is crystal clear.

💚 Ordering from Us

Placing an Order
When you place an order on our website, you’re making a purchase at the listed price, subject to the terms below. We do our very best to keep all product details, descriptions and prices accurate and up to date.

Sometimes we may need to decline an order, for example, if:

  • The item is out of stock
  • We can’t get payment authorisation
  • There’s a pricing or promotional error on the product

Pricing
All prices are in South African Rand (ZAR) and include VAT where applicable. We may adjust pricing from time to time.

Enjoy free delivery on orders over R250 within South Africa.
If you’re shopping from outside SA, please get in touch so we can arrange the best shipping option for you.

Delivery Details
Please double-check your delivery address before placing your order. If you’ve made a mistake, contact us ASAP at [email protected].

Delivery Timeframe
We aim to deliver within 2-4 working days via courier – right to your door!

Order Confirmation
An order confirmation email doesn’t mean the order has been accepted – we may still need to check stock or payment. If for any reason we can’t process your order, we’ll refund you right away.

Once shipped, orders can’t be cancelled unless there’s a delay in delivery – but we’ll always do our best to help where we can.

💳 Payment Options

We accept:

  • EFT (Electronic Funds Transfer)
  • PayFast

Orders are only processed once payment is successfully authorised. If your payment isn’t approved, we’ll let you know at checkout.

International Orders
Please note: customs charges or duties may apply if you’re ordering from outside SA. These are the buyer’s responsibility, so we recommend checking with your local customs office before ordering.

🚚 Shipping & Delivery

We do our best to dispatch your order within 24–48 hours (weekdays only). Once it leaves us, the parcel is in the hands of our courier partners.

Please note: we’re not liable for courier-related delays or errors, but we’ll always help resolve any issues.

📦 Returns, Refunds & Exchanges

We want you to love what you order from us!

Returns
If you’re not completely satisfied, you can return unused, undamaged items within 14 days of receiving them. You’ll receive store credit for the purchase price (excluding return shipping).

Exchanges
We’ll issue store credit so you can place a new order. Return shipping is on you, and we recommend using a tracked service to avoid items going missing.

Refunds
Changed your mind before we ship? No problem – we’ll refund you in full.

  • EFT payments: full refund
  • PayFast payments: refund minus PayFast’s service fee

📢 Advertising, Errors & Pricing

We aim to be accurate with all product info and prices. But occasionally, errors may occur. If a product is listed incorrectly, we may cancel your order and refund you immediately. Thanks for your understanding!

📜 Legal Stuff (The Nitty-Gritty)

By using our website, you’re agreeing to:

  • Our Terms of Use
  • Our Privacy Policy

We may update these terms at any time – please check back occasionally.

Using Our Website

  • We grant you a licence to use the site (please don’t copy or misuse it).
  • All content and trademarks are owned by us or licensed to us.
  • You use our website at your own risk, we do our best to keep everything safe and accurate.

Limits of Liability

  • If something goes wrong with a product you’ve bought, we’ll refund or replace it up to the value of your purchase.
  • We’re not liable for indirect losses (like loss of income or data).

Disputes
We aim to resolve all issues quickly and fairly. If needed, we’ll follow a process of friendly negotiation, then mediation or arbitration if necessary.

Force Majeure
If events beyond our control (like strikes, natural disasters, or pandemics) stop us from fulfilling our side, we’ll let you know. If it lasts more than 60 days, either party can cancel the agreement.

🔒 Privacy & Your Info

We respect your privacy. Here’s what you need to know:

  • We collect your name, delivery info, and order details when you shop with us.
  • We collect some website usage data automatically (like browsing behaviour) to improve our site.
  • We only use your data to complete your orders and improve your experience.
  • We may share your info with trusted partners like courier companies.
  • Your data is stored securely, and we only keep it as long as necessary.
  • You can update or request deletion of your data at any time by contacting us.

📧 Got Questions?

We’re here to help! Reach out anytime at:
📩 [email protected]
🌐 www.pukkapure.co.za

 

🔐 Privacy Policy

Effective Date: 01.01.2020
Last Updated: 24.06.2025

At Pukka Pure, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us. We are committed to safeguarding your data in line with the Protection of Personal Information Act (POPIA) and best practices.

1. Who we are

We are Pukka Pure, a wellness brand based in South Africa. Our website is www.pukkapure.co.za.
If you have any questions about this policy, feel free to reach out:
Email: [email protected]

2. What personal information we collect

We collect your personal data in two ways:

  1. When you place an order or sign up for our services
  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment details (handled securely via our payment partners)
  1. When you browse our website
  • IP address
  • Browser type and version
  • Pages you visit and time spent
  • Cookies (see more below)

3. Why we collect your information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or queries
  • Improve your online shopping experience
  • Send relevant updates or promotions (if you opt in)
  • Comply with legal obligations

4. Who we share your data with

We only share your information with trusted service providers as necessary, such as:

  • Courier companies (to deliver your order)
  • Payment gateways (like PayFast and Payflex)
  • Email service providers (for order confirmations and updates)

We never sell or rent your information to anyone.

5. How we keep your data safe

We take your privacy seriously. Our website is hosted on a secure server and we use encryption (SSL) to protect data transmission. We also restrict access to personal data within our team.

6. How long we keep your data

We only keep your data as long as it’s needed:

  • To fulfil your order
  • For legal and tax reasons
  • Or until you request deletion (see below)

7. Your rights under POPIA

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your personal data
  • Object to how we use your data
  • Withdraw consent at any time

To exercise any of these rights, email us at [email protected]

8. Cookies & tracking

We use cookies (small data files) to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features of our website may not work properly without them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We’ll always post the latest version on our website, and the “last updated” date at the top will show when it was revised.

10. Consent

By using our website and providing your personal information, you agree to the terms of this Privacy Policy.